HubSpot portal is already connected
Fix the message that says your HubSpot portal already belongs to another RareMachine workspace.
Updated · Admin
On this page
What you'll see
On Connections, after an install, a banner reads:
That HubSpot portal is already connected
Under it, either It belongs to the followed by a workspace name and workspace. Ask an admin there to invite you, or disconnect it there first., or It already belongs to another RareMachine workspace. Ask an admin there to invite you, or disconnect it first.
If you connect from the Connections page instead, the message reads That HubSpot portal is already connected to a different workspace. Ask an admin there to invite you, or disconnect it first.
Nothing was changed in either workspace.
Choose one way forward
Join the workspace that owns the portal
Ask an owner or admin there to invite you. They open Settings, then Members, choose Invite member, enter your email and send the invitation. When you accept, you work in that workspace with the CRM already connected. Choose a role for each teammate covers the invitation.
Move the portal to this workspace
An owner or admin of the other workspace disconnects HubSpot there. On that workspace's Connections page they open the menu labelled More actions for HubSpot and choose Disconnect HubSpot. Then run the install again from your own workspace.
If the other workspace is one you can no longer reach, contact support.
Frequently asked questions
Can one HubSpot portal connect to two workspaces?
No. A portal belongs to one RareMachine workspace at a time, which is why the second install is stopped.
I cannot reach the other workspace's admin. What now?
Contact support from the Support page and name the HubSpot portal you are connecting.