# HubSpot portal is already connected

Fix the message that says your HubSpot portal already belongs to another RareMachine workspace.

Updated 27 Oct 2026 · Admin

## What you'll see

On **Connections**, after an install, a banner reads:

`That HubSpot portal is already connected`

Under it, either `It belongs to the` followed by a workspace name and `workspace. Ask an admin there to invite you, or disconnect it there first.`, or `It already belongs to another RareMachine workspace. Ask an admin there to invite you, or disconnect it first.`

If you connect from the Connections page instead, the message reads `That HubSpot portal is already connected to a different workspace. Ask an admin there to invite you, or disconnect it first.`

Nothing was changed in either workspace.

## Choose one way forward

### Join the workspace that owns the portal

Ask an owner or admin there to invite you. They open **Settings**, then **Members**, choose **Invite member**, enter your email and send the invitation. When you accept, you work in that workspace with the CRM already connected. [Choose a role for each teammate](/help/team-and-admin/roles-and-permissions) covers the invitation.

### Move the portal to this workspace

An owner or admin of the other workspace disconnects HubSpot there. On that workspace's **Connections** page they open the menu labelled **More actions for HubSpot** and choose **Disconnect HubSpot**. Then run the install again from your own workspace.

**Warning:** Disconnecting removes the saved HubSpot connection and every teammate's HubSpot sign-in in that workspace, and syncing and chat tools for HubSpot stop there. Captures and everything already in HubSpot stay.

If the other workspace is one you can no longer reach, [contact support](/support).

## Frequently asked questions

### Can one HubSpot portal connect to two workspaces?

No. A portal belongs to one RareMachine workspace at a time, which is why the second install is stopped.

### I cannot reach the other workspace's admin. What now?

Contact support from the Support page and name the HubSpot portal you are connecting.