A card scan got it wrong
Correct a card that was read wrongly, or find out why a photo was refused, before it reaches your CRM.
Updated · Admin and member
On this page
Fix a wrong field
Open the capture
In Captures, select the person. Captured fields lists what was read.
Choose Correct
Next to the name, choose Correct. The form opens with Name, Title, Company, Email, Phone, Mobile, Website, LinkedIn and Location.
Change the value and save
Edit the field that is wrong and choose Save correction. If a value is not valid, the message appears beside that field.
Result: Captured fields shows the corrected value, and that is the value RareMachine sends to your CRM.
If there is no Correct button, the capture has already been sent or attempted. Its record is fixed, so fix the record in your CRM, or capture the person again as a new lead.
When a photo is refused
RareMachine replies in WhatsApp, or in Chat on the dashboard. Find your message and the fix beside it.
I couldn't read enough contact info from that photo — could you try a clearer one?
Retake the photo in better light, flat and in focus, with all the text in frame. On Chat the same message ends or type the details instead.
I couldn't find a business card or contact info in that photo. Try sharing a clearer photo of a card, or just type the details.
The photo did not show a card. Send a photo of the card itself, or type the details.
That doesn't look like it has any contact details on it — nothing to save from this one.
This is the Chat version of the same case. Send a photo of the card.
that image has some content I can't process safely — could you share a clearer photo, or type the contact details instead?
RareMachine declined the image. Send a plain photo of the card, or type the details.
I could see a QR code but couldn't decode it — try a clearer photo, or share the link directly.
Move closer so the code fills the frame, or send the link as text.
I can only read photo images (JPEG, PNG, WebP, GIF) for business cards. Mind sending one of those?
Send the card as a photo in one of those formats. In Chat the formats are JPEG, PNG or WebP.
That image is a bit too large for me to process — can you send a smaller one?
Send a smaller photo, for example at a lower camera resolution.
you've sent a lot of images recently — give it a few minutes and try again, or type the details instead.
Wait a few minutes. In Chat the same limit reads You've scanned a lot of images recently — give it a few minutes and try again.
Card scanning is unavailable right now — please contact your administrator, or type the contact details instead.
Your workspace cannot scan right now. Ask an owner or admin to check Billing, and type the details in the meantime.
I can read several cards at once on WhatsApp; here, please send one card per photo.
You are in Chat. Send one card per photo, or use WhatsApp for a photo with several cards.
Attach one image at a time — try again with just the one you want read.
Attach a single photo to the message.
Saved 2 of 3 cards. Not saved: Dana Whitfield. Send those again or tell me to retry.
A photo with several cards saved some of them. The numbers and names change, and the message lists the cards it did not save. Send those again.
Frequently asked questions
Why is there no Correct button?
Correct shows only while the capture's status is Not sent, and only to the teammate who captured it and to admins. Once a send to your CRM has been attempted, the capture is fixed.
Are the front and back of a card read together?
No. Each photo is read on its own, so a second photo of the same card is saved as another capture. Send the side with the contact details.