HubSpot install is blocked

Where the message appears

Open Connections. A banner at the top reports the outcome of your last install. It shows once, then clears. Find the title below that matches yours.

On the Connections page

Your workspace already uses a CRM

HubSpot install stopped — your workspace already uses a CRM

Nothing was changed. Another CRM is already connected. Disconnect it on the Connections page first, then install HubSpot again. The message names the CRM that is connected.

Fix: on Connections, open the menu labelled More actions for and that CRM's name, then choose Disconnect and the CRM's name. Read the dialog first, because it removes the saved connection and every teammate's sign-in for that CRM, and your captures stay. Then run the HubSpot install again.

A different portal is already connected

HubSpot install stopped — a different portal is already connected

This workspace is connected to followed by the portal's name. Nothing was changed. Run the install again and tick "replace" if you meant to switch portals.

Fix: start the install again from HubSpot. On the install screen, tick Replace it with the portal I'm installing from. The old connection will be disconnected. and choose Continue to HubSpot. If you did not mean to switch, close the window.

The connection limit is reached

HubSpot install stopped — connection limit reached

Nothing was changed. This workspace has reached its connection limit for its current plan. Ask your platform admin to raise it, then install again.

Fix: contact support and say which workspace you are installing into.

The install did not finish

HubSpot install didn't finish

Something went wrong completing the connection. Try installing again — nothing was changed.

Fix: run the install again from HubSpot. If it fails twice, contact support.

Your own connection needs attention

HubSpot portal saved — your personal connection still needs attention

Use Connect your account below. Do not reinstall the workspace account to repair your own login.

Fix: on Connections, choose Connect your account and sign in to HubSpot with the same email you use in RareMachine.

On the install screen

These appear in the window that opens from HubSpot, before you reach the consent screen.

• This install session expired means the window sat open too long. Close it and start again from HubSpot.
• This install session was already used. Start again from HubSpot. means the same link was opened twice. Start again from HubSpot.
• Only an owner or admin of your workspace can install this. Ask them to run the install from HubSpot. means your role is Member. Ask an owner or admin.
• Your organisation already uses RareMachine. Ask your workspace admin to invite you before connecting HubSpot. means a workspace already exists for your company. Ask its admin for an invitation, which Choose a role for each teammate explains.