# HubSpot install is blocked

Find the message RareMachine shows when a HubSpot install stops, and the step that fixes it.

Updated 27 Oct 2026 · Admin

## Where the message appears

Open **Connections**. A banner at the top reports the outcome of your last install. It shows once, then clears. Find the title below that matches yours.

## On the Connections page

### Your workspace already uses a CRM

`HubSpot install stopped — your workspace already uses a CRM`

`Nothing was changed. Another CRM is already connected. Disconnect it on the Connections page first, then install HubSpot again.` The message names the CRM that is connected.

Fix: on **Connections**, open the menu labelled **More actions for** and that CRM's name, then choose **Disconnect** and the CRM's name. Read the dialog first, because it removes the saved connection and every teammate's sign-in for that CRM, and your captures stay. Then run the HubSpot install again.

### A different portal is already connected

`HubSpot install stopped — a different portal is already connected`

`This workspace is connected to` followed by the portal's name. `Nothing was changed. Run the install again and tick "replace" if you meant to switch portals.`

Fix: start the install again from HubSpot. On the install screen, tick **Replace it with the portal I'm installing from. The old connection will be disconnected.** and choose **Continue to HubSpot**. If you did not mean to switch, close the window.

### The connection limit is reached

`HubSpot install stopped — connection limit reached`

`Nothing was changed. This workspace has reached its connection limit for its current plan. Ask your platform admin to raise it, then install again.`

Fix: [contact support](/support) and say which workspace you are installing into.

### The install did not finish

`HubSpot install didn't finish`

`Something went wrong completing the connection. Try installing again — nothing was changed.`

Fix: run the install again from HubSpot. If it fails twice, contact support.

### Your own connection needs attention

`HubSpot portal saved — your personal connection still needs attention`

`Use Connect your account below. Do not reinstall the workspace account to repair your own login.`

Fix: on **Connections**, choose **Connect your account** and sign in to HubSpot with the same email you use in RareMachine.

## On the install screen

These appear in the window that opens from HubSpot, before you reach the consent screen.

- `This install session expired` means the window sat open too long. Close it and start again from HubSpot.
- `This install session was already used. Start again from HubSpot.` means the same link was opened twice. Start again from HubSpot.
- `Only an owner or admin of` your workspace `can install this. Ask them to run the install from HubSpot.` means your role is Member. Ask an owner or admin.
- `Your organisation already uses RareMachine. Ask your workspace admin to invite you before connecting HubSpot.` means a workspace already exists for your company. Ask its admin for an invitation, which [Choose a role for each teammate](/help/team-and-admin/roles-and-permissions) explains.

## Frequently asked questions

### Why did I not see an error when I installed?

HubSpot sends you back into HubSpot whether or not the install worked, so RareMachine cannot show a message there. It shows the result on the Connections page the next time you open the dashboard.

### Did the failed install change anything?

No. Each message below says Nothing was changed, except the one about your personal connection, where the workspace portal was saved.