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Emails are not arriving

Check spam, the address and the send limit when a sign-in, invitation or verification email does not show up.

Updated · Admin and member

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Which emails RareMachine sends

Look for one of these subjects in the inbox and the spam folder:

  • Your RareMachine sign-in link
  • Verify your RareMachine email address
  • Reset your RareMachine password
  • Confirm your RareMachine email change
  • Maya Demo invited you to join Acme Demo on RareMachine, the invitation, with the inviter and workspace names in place of the sample ones.

  1. Check spam and other tabs

    Search your mailbox for RareMachine. Look in spam, junk and any promotions tab.

  2. Check the address

    Make sure the email was sent to the address you typed. A sign-in link goes to the address you entered on the sign-in page, and an invitation goes to the address the admin entered.

  3. Wait for the send limit

    If you asked for several emails in a row, RareMachine stops sending for a short while and shows Too many emails requested. Please try again in 30s. The number of seconds changes. Wait that long, then ask once more.

  4. Use the newest email

    A sign-in link works once and expires, so open the latest one and ignore earlier ones.

  5. Ask an admin to resend an invitation

    An owner or admin opens Settings, then Members, finds the person under Invitations and chooses Resend email.

Result: the email arrives, or you know which step to hand to your admin.

Messages you may see

When an admin sends an invitation

Invitation email accepted for sending

Inbox delivery is not confirmed. Ask your teammate to check spam; use Resend if needed.

Invitation saved, but email could not be sent

Use Resend below. If it keeps failing, contact support; do not create a second invitation. The teammate has not joined, and the pending invitation is still valid.

Before inviting teammates, verify your company domain in Workspace settings or turn the company-email restriction off.

Your workspace only lets people with a verified company email join. Verify the domain, or turn the restriction off, then invite again.

When someone opens an invitation link

This invitation has expired

Ask an admin to send a new invitation.

This invitation link isn't valid

Ask an admin to resend it, and open the newest email.

When you try to sign in

Too many attempts. Please try again in 30s.

The number of seconds changes. Wait that long, then try again.

Frequently asked questions

Does RareMachine confirm that an invitation reached the inbox?

No. After you send one, the page says Invitation email accepted for sending and that inbox delivery is not confirmed. Ask your teammate to check spam.

Can I send a second invitation if the first one is lost?

Use Resend email on the first one. When an email could not be sent, the page says not to create a second invitation.

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