Support
A real person reads these. We are a small team, which is the good news and the bad news: replies are considered rather than instant.
Last updated 4 August 2026
How to reach us
| What | Where |
|---|---|
| General support | [email protected] |
| Privacy and data requests | [email protected] |
| Security reports | [email protected] |
| Legal and contracts | [email protected] |
What to include
If something went wrong with a CRM action, tell us your company name, roughly when it happened, and what you expected instead. Every action the agent takes is written to an audit trail, so a rough timestamp is usually enough for us to find the exact call — you do not need to reproduce it.
Never send us passwords, API keys or OAuth tokens. We will never ask for them, and we do not need them to investigate.
Reporting a security issue
Write to [email protected] with enough detail to reproduce. Please give us a reasonable window to fix an issue before disclosing it publicly. We will not pursue good-faith research.
Before you write
The setup guide covers installation and the specific reasons an install can stop — HubSpot app-install permissions, an already-connected portal, an expired session or a personal account mismatch. Those four cover most of what reaches us.