# A card scan got it wrong

Correct a card that was read wrongly, or find out why a photo was refused, before it reaches your CRM.

Updated 27 Oct 2026 · Admin and member

## Fix a wrong field

  1. **Open the capture**
   In **Captures**, select the person. **Captured fields** lists what was read.

       [Image: A capture page with the Captured fields panel highlighted on the right]

  2. **Choose Correct**
   Next to the name, choose **Correct**. The form opens with **Name**, **Title**, **Company**, **Email**, **Phone**, **Mobile**, **Website**, **LinkedIn** and **Location**.

  3. **Change the value and save**
   Edit the field that is wrong and choose **Save correction**. If a value is not valid, the message appears beside that field.

Result: **Captured fields** shows the corrected value, and that is the value RareMachine sends to your CRM.

If there is no **Correct** button, the capture has already been sent or attempted. Its record is fixed, so fix the record in your CRM, or capture the person again as a new lead.

## When a photo is refused

RareMachine replies in WhatsApp, or in Chat on the dashboard. Find your message and the fix beside it.

`I couldn't read enough contact info from that photo — could you try a clearer one?`

Retake the photo in better light, flat and in focus, with all the text in frame. On Chat the same message ends `or type the details instead.`

`I couldn't find a business card or contact info in that photo. Try sharing a clearer photo of a card, or just type the details.`

The photo did not show a card. Send a photo of the card itself, or type the details.

`That doesn't look like it has any contact details on it — nothing to save from this one.`

This is the Chat version of the same case. Send a photo of the card.

`that image has some content I can't process safely — could you share a clearer photo, or type the contact details instead?`

RareMachine declined the image. Send a plain photo of the card, or type the details.

`I could see a QR code but couldn't decode it — try a clearer photo, or share the link directly.`

Move closer so the code fills the frame, or send the link as text.

`I can only read photo images (JPEG, PNG, WebP, GIF) for business cards. Mind sending one of those?`

Send the card as a photo in one of those formats. In Chat the formats are JPEG, PNG or WebP.

`That image is a bit too large for me to process — can you send a smaller one?`

Send a smaller photo, for example at a lower camera resolution.

`you've sent a lot of images recently — give it a few minutes and try again, or type the details instead.`

Wait a few minutes. In Chat the same limit reads `You've scanned a lot of images recently — give it a few minutes and try again.`

`Card scanning is unavailable right now — please contact your administrator, or type the contact details instead.`

Your workspace cannot scan right now. Ask an owner or admin to check **Billing**, and type the details in the meantime.

`I can read several cards at once on WhatsApp; here, please send one card per photo.`

You are in Chat. Send one card per photo, or use WhatsApp for a photo with several cards.

`Attach one image at a time — try again with just the one you want read.`

Attach a single photo to the message.

`Saved 2 of 3 cards. Not saved: Dana Whitfield. Send those again or tell me to retry.`

A photo with several cards saved some of them. The numbers and names change, and the message lists the cards it did not save. Send those again.

## Frequently asked questions

### Why is there no Correct button?

Correct shows only while the capture's status is Not sent, and only to the teammate who captured it and to admins. Once a send to your CRM has been attempted, the capture is fixed.

### Are the front and back of a card read together?

No. Each photo is read on its own, so a second photo of the same card is saved as another capture. Send the side with the contact details.