Change your plan or cancel
Change plan or seats, pay in the checkout window, find your invoices and cancel a paid subscription.
Updated · Admin
On this page
What you'll need
- An owner or admin account. The Billing tab is hidden from everyone else.
Open Settings and choose Billing
In Settings, choose the Billing tab and scroll to Change plan.
Pick a plan
Open the Plan list and choose the plan you want. For what each plan includes, see Pricing.
Set your seats
Enter the number of Seats. It cannot be lower than your active members plus pending invitations.
Check the monthly amount
Billed monthly shows the total for that plan and those seats.
Choose Update plan & seats
A checkout window opens. Pay there. The button reads Verifying payment… while RareMachine confirms it.
Confirm the change
A message says Subscription active. and Billing history lists the charge with a status of Paid. Choose Open invoice to view it. A new charge can show Invoice pending for a short while.
Result: the badge under Plan & usage shows your new plan and Seats shows the new total.
Cancel a paid subscription
Choose Cancel subscription at the bottom right of the plan controls, then confirm in the dialog. Your subscription ends immediately and the workspace moves to the plan with no monthly charge, which has one seat. The button is greyed out while you have more than one member or pending invitation, so remove them first.
Plans managed by our team
A workspace on the Enterprise plan sees Enterprise is managed by our team instead of these controls. Choose Contact us to change it.
Frequently asked questions
How often am I billed?
Monthly. The Change plan form shows the monthly amount for the plan and seats you pick, and the subscription renews automatically.
Why can I not lower my seats?
Seats cannot drop below your active members and pending invitations. Remove members or cancel invitations first. The form says “Enter a whole number of seats, at least” followed by that total.
Where are my invoices?
In Billing history at the bottom of the Billing tab. Each charge with an invoice has an Open invoice link.