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Link your WhatsApp number

Prove your number to RareMachine by sending it a one-time code from WhatsApp.

Updated · Admin and member

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What you'll need

  • Your own RareMachine account in a workspace.
  • The phone with the WhatsApp number you want to link.

Link your number

  1. Open Connections

    In the sidebar, choose Connections. Every member can link their own number here, even before a CRM is connected.

  2. Start the link

    In the Only you section, find the WhatsApp card. Optionally enter your number in WhatsApp number (optional), then choose Connect WhatsApp.

  3. Open WhatsApp with your code

    RareMachine shows a code that starts with LINK-. Choose Open WhatsApp and the code is already in the message. If it does not open, choose Copy and paste the code into WhatsApp yourself.

  4. Send the message

    Send the message from the phone with the number you are linking, to the RareMachine number WhatsApp opened.

    Today

    LINK-7KQ3M9XT

    09:15

  5. Wait for Connected

    Keep the Connections page open. It updates by itself and shows Connected with your number.

Result: the WhatsApp card shows Connected and your number, and messages from that number now reach your workspace.

If the link does not finish

  • That message came from a different number than the one you entered. Start again with the right number. Send the code from the number you typed, or leave the number field empty and start again.
  • That number is already linked to another account. Ask your admin to revoke the old link first. An admin can revoke the old link on the Members tab in Settings.
  • That code expired before the message arrived. Generate a new one. Choose Connect WhatsApp again to get a new code.

Frequently asked questions

Do I have to type my number first?

No. The number field is optional. If you enter a number, the code must come from that number. If you leave it empty, RareMachine links whichever number sends the code.

How do I change my number?

On Connections, choose Disconnect on the WhatsApp card and confirm. Then connect the new number the same way. Messages from the old number stop reaching your workspace.

Can an admin remove someone's link?

Yes. Admins can revoke a teammate's number. On the Members tab in Settings, open the member's row menu and choose Revoke WhatsApp number.

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